Hoteles Helios

Health and hygiene protocols

Hoteles Helios

Catering protocols

  • We will use non-reusable cutlery and napkins
  • Orders will be served following all safety measures and delivered under a cover
  • The number of people will be controlled to avoid overcrowding
  • Menus will be removed from dining area
Hoteles Helios

Protocols for Pools / Beaches

  • Disinfect hammocks after every use
  • Hammocks must be 1.5 metres apart
  • Designate a staff member to manage the hammocks
Hoteles Helios

Protocols for guests

  • They will find hand sanitiser in the common areas
  • Insofar as possible, payments should be done by credit card
  • POS systems will be disinfected regularly
Hoteles Helios

Protocols for our employees

  • Our staff will wear masks at all times
  • The staff will have their temperature taken daily
  • Staff uniforms are washed and disinfected daily
  • Co-workers must stay at least 1.5 metres apart
  • Daily control of the state of health of all employees
  • Reception staff will disinfect the counter every time they finish attending a client
Hoteles Helios

Protocols in our facilities

  • All facilities are disinfected daily
  • You will find certified hand sanitiser dispensers throughout our establishments; their use is compulsory
  • Protective screens in customer service areas
  • The lifts can only be used by one person at a time or at most by 2 people who share the same room
  • Room keys will be disinfected before handing them over
  • Rugs have been removed from all rooms
  • Towels and bed linen are washed at high temperature
  • Sanitiser, gloves and masks available to all guests
  • TV remote control and telephone are sterilised daily in all rooms
  • Open or foot-operated waste bins lined with a bag
  • Vent filters are cleaned regularly